Responsible Gaming Policy

Responsible Gaming Policy

BetRegal is committed to supporting a Responsible Gaming environment.

We take the issue of Responsible Gaming very seriously and are dedicated to providing a Responsible Gaming service for all our players. We encourage you to play responsibly.

We feel it is important that our players’ betting experience is a positive one. Working in conjunction with regulators and gambling organizations, we provide an extensive range of controls to help you play responsibly.

Whilst providing tools to help control gambling is something that we are committed to, players who are concerned that they may intentionally avoid them should seek guidance from a Responsible Gambling organization such as the RGC (Responsible Gaming Council).

Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. Please see below our guidelines and instructions on how to monitor your, a family member’s or a friend’s gambling to make sure that it does not become problematic in nature.

Scroll down the page or choose a title below 

Protection of Minors

Preventing and Managing Compulsive Gambling

Is my Gambling Problematic?

How Can I Restrict My Account?

How Can I Get Further Help?

Protection of Minors

It is strictly against our rules for anyone under the age of 18 to engage in gambling activity or to open an account or play on our website. It is an offense for minors to participate in gambling activity.

The Website is not designed to attract children or adolescents. We are continually active in our efforts to track down and discourage minors from attempting to play on our website. We realize that the internet is a readily available resource for many, and as such, we encourage parents to take measures to contribute to the protection of their children from underage gambling, for example:

Do not leave children unattended near a computer or smart device when they could easily access casino or sports betting websites/applications.

Set up passwords for all gambling programs.

Do not let minors partake in any gambling activity.

Keep personal details such as username, password, and deposit method details confidential.

Inform your children of the illegality of underage gambling and the potential harm of engaging in it.

Limit the amount of time your children are able to access the internet.

Pay extra attention to the content that minors are accessing via mobile devices.

Our Client Care team training requires employees to learn how to act upon the discovery of a case of underage gambling.

Preventing and Managing Compulsive Gambling

We recognize the fact that while gambling is a form of entertainment for the majority of people participating in it, a small percentage may develop a problem. We take this issue very seriously, and have implemented a number of measures in order to help prevent and manage compulsive gambling (also see “How can I Restrict My Account”):

1. We implement a self-exclusion program that allows players to easily restrict or block their access to our site.

2. We implement a feature that allows players to set up a maximum deposit amount.

3. Upon request or self-exclusion we will stop a player from receiving promotional marketing materials from our Website.

4. We offer players simple access to their transaction history for the past 2 weeks by accessing “My Account”. 

5. We provide players with easy access to their Bet Summary by accessing “My Account” and the Casino Games history by accessing the tabs “History #1” and “History #2” on the Casino menu.

We urge users of our site to remember the following:

Gambling is strictly a form of entertainment and should in no way be used as a method to make money or pay off debts.

Gambling results are determined by chance and therefore there is no possible way to ensure winnings.

The decision to gamble should always come from your own free will and the desired outcome should always be to have fun.

Users should always make sure they know the rules of the games before playing.

Clients ought to consistently know about the measure of time and cash spent betting. 

Chasing losses is not an effective strategy and could lead to further disappointments.

Gambling activity should not be undertaken under the influence of alcohol or any other substance.

Is My Gambling Problematic?

If you are unsure if your, a friend’s, or family member’s gambling is problematic, consider the following questions:

Do you avoid your daily responsibilities (work, college, etc.) in order to gamble?

Do you use gambling as a way to avoid dealing with issues in your everyday life?

Do you feel lost and in despair when you run out of money to gamble with?

Do you often find yourself trying to win back losses?

Have you lied or stolen for the sole purpose of getting money to gamble or pay back debts accrued from gambling?

Have you ever tried to cover up how much money or time you spend on gambling?

Do you gamble until your gambling funds have run out, then resort to spending money that was not originally intended for gambling?

Has your gambling caused you to get into debt?

Have you experienced criticism from others over your gambling activity?

Are you reluctant to use your “Gambling Money” for anything other than gambling?

Has your interest in family, friends, and hobbies decreased due to your gambling?

Do you find yourself putting gambling before family and friends?

Do you feel the urge to gamble more after arguments, frustrations or disappointments occur?

Does your gambling make you feel depressed or suicidal?

The more questions that you answered ‘yes’ to, either concerning you or a friend/family member, the more likely it is that you or they have a gambling problem that requires attention.

How Can I Restrict My Account?

To ensure you enjoy your online experience with us and stay in control of your gaming, we provide you with a range of options to assist you to gamble responsibly, as follows:

Deposit Limits

Wager Limits

Self-Exclusion

We believe that having fun whilst playing on our website is of the utmost importance, and we are happy to help you ensure that your experience is always a positive one. If you identify that you have difficulty controlling your gambling, please make use of one or more of our following features:

1. Deposit Limits

Decide how much you are willing to spend on a daily, weekly, or monthly basis and set a limit to enforce it.

Setting a deposit limit can be done by you in the “Limits” tab in the cashier. You may also choose to set a limit on the amount you may wager.

2. Self-Exclusion

If you become concerned about your gambling behavior and wish to restrict your gambling, you can request a self-exclusion period or account closure by contacting [email protected]

You can request self-exclusion by going to the responsible gaming tab. The timeframes considered are 6 months, 1 year, 2 years, 5 years, and indefinitely.

You will also have the ability to self-exclude from Sports, Casino, and Racebook.

Please notice that if you choose to exclude yourself permanently, your account will be terminated.

During your self-exclusion period, all your accounts detected by us will be blocked and you will not be allowed to open a new account with us during the self-exclusion period. Any new accounts you might attempt to open during your exclusion period will be blocked as soon as detected by us. In the event that you breach your self-exclusion by opening a new account with another brand operated by us, we shall close any such account, and may not be liable to refund you any funds which may have been wagered or won in association with this account.

If you decide to self-exclude permanently, your account will be disabled and any cashable funds in your account will be refunded to you.

If you choose to self-exclude, we encourage you to consider self-excluding from any other online gaming operators with which you hold an account.

We are dedicated to ensuring you will not receive promotional materials from us during your self-exclusion period. If you wish to opt-out of receiving our promotional materials without being self-excluded, you may unsubscribe by contacting [email protected]

3. Wager Limits

We give you the option to set a limit on the amount you may wager over 24 hours, 7 days, or 1 month. Once you have set up this limit online, we won’t be able to override it in case you like to change it before it expires.

How Can I Get Further Help?

There are many organizations that can provide support and assistance to individuals who develop a problem with gambling. If at any time you recognize that you cannot control your gaming behavior, and cannot enjoy our website in a safe and responsible manner, we strongly recommend that you immediately contact one of the following professional organizations for professional guidance:

Gambling Therapy Helpline (https://www.gamblingtherapy.org/en)

Canadian Centre on Substance Use and Addiction (https://www.ccsa.ca/gambling)

Canada Safety Council (https://canadasafetycouncil.org/gambling-addiction/)

We encourage you to PLAY RESPONSIBLY. As always, our Client Care team will be glad to answer any further questions, simply contact us via Live Support or email.